Pk7 FAQ — Browse Common Questions and Detailed Answers

No. Under pk7's policy, each person is allowed only one account. Creating multiple accounts is considered a violation and may result in all accounts being permanently closed.

First, check your spam or junk folder. If it's not there, use the "Resend Verification Email" option on the pk7 login page. If the problem persists, contact live chat support.

Yes, certain details — such as your phone number and address — can be updated from your account settings. However, to change identity-related information like your name or date of birth, you will need to submit a request to pk7 support with identity verification.

On the login page click the "Forgot Password?" link. Enter your registered email address and a reset link will be sent to you. Click the link and set a new password — the whole process takes just 2–3 minutes.

Yes. As a security measure, your account will be temporarily locked for 30 minutes after 5 consecutive failed login attempts. You can try again after 30 minutes or reset your password.

You can log in to the same account from multiple devices, though concurrent active sessions may be limited. The first time you log in from a new device, you may be asked to verify via email or SMS.

The minimum deposit amount depends on your chosen payment method. Different limits apply for mobile banking, bank transfers, and e-wallets. For the latest details, visit pk7's payment page or contact our support team.

Withdrawals via mobile banking and e-wallets are typically processed within 1–3 business days. Bank transfers may take 3–5 business days. Completing identity verification helps speed up the process.

Wait 5–10 minutes first — there may be a slight delay. If your balance still hasn't updated, contact pk7 support with your transaction reference number and we'll resolve it promptly.

pk7 generally does not charge any additional fees on withdrawals. However, your payment provider or bank may apply their own transaction fees, which are outside pk7's control.

Register Once completed, the welcome bonus will be credited to your account automatically upon your first deposit. Specific wagering requirements must be met before the bonus can be used.

A wagering requirement means you must bet a specified multiple of the bonus amount before you can withdraw. For example, a 20x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 2,000 in bets. Requirements vary by bonus — check the promotions page for details.

Yes, most bonuses have an expiry period and must be used within a set timeframe — typically 7–30 days. Any unused bonus will be forfeited after it expires. The validity period for each bonus is clearly stated on the promotions page.

pk7 offers an extensive game library:

• Live Casino — blackjack, roulette, baccarat, poker
• Slots — classic & video slots, jackpot games
• Fish Games — popular fishing games
• Bingo — multiplayer bingo
• Sports Betting — cricket, football, and much more

If your internet connection drops during a game, it will pause temporarily. Once you reconnect, you can continue from where you left off. Note that in live games, a hand may be completed before you reconnect. Contact pk7 support if you experience any issues.

Yes. All games at pk7 are operated by certified third-party software providers that use certified RNG (Random Number Generator) technology. This ensures every outcome is completely random and fair.

No. pk7 never sells your personal information or shares it with third parties without your consent. Your data is only used where required for payment processing or legal compliance. For more details, Privacy Policy read more.

You can enable 2FA from the "Security" section in your account settings. Both Google Authenticator and SMS-based verification are supported. Once enabled, every login will require an additional verification code, making your account significantly more secure.

Change your password immediately and notify pk7 support. We will review your account activity and take the necessary action. You can also request that your account be temporarily locked.

Playing games and placing bets on pk7 regularly earns you points automatically, which raises your VIP status over time. No separate application needed. To learn more, VIP Page read more.

pk7 VIP members receive:

• Faster withdrawal processing.
• Dedicated personal account manager.
• Exclusive bonuses and cashback offers.
• Invitations to exclusive tournaments and events.
• Higher deposit and withdrawal limits.

Yes. pk7 lets you set daily, weekly, and monthly deposit limits, session time limits, and bet limits. You can find these options under the "Responsible Gaming" section in your account settings. For more details, Responsible Gaming Visit the page.

Your account will be reactivated automatically once the self-exclusion period ends. It cannot be reactivated before that time — this is in place for your protection. Your balance remains fully secure throughout the exclusion period.